The Tourism and Hospitality course aims to provide participants with the basic knowledge and skills needed to work in the tourism and hospitality sectors, by learning about tourism concepts and types, hotel work systems, and customer service standards, thereby raising professional performance efficiency and improving the quality of services provided to guests and tourists according to best professional practices.
1Concept of Tourism and Hospitality
- Definition of tourism and its types
- Concept of hospitality and guest services
- Role of tourism and hospitality in economic development
2Types of Tourism and Hospitality Establishments
- Hotels and resorts
- Hotel apartments
- Travel and tourism agencies
- Restaurants and entertainment facilities
3Organizational Structure of Hotel Establishments
- Main hotel departments
- Tasks and responsibilities of each department
- Coordination between departments
4Customer Service in Tourism and Hospitality
- Concept of service quality
- Communication skills with guests
- Handling complaints and feedback
- Guest experience management
5Reception and Reservation Procedures
- Hotel reservation systems
- Check-in and check-out procedures
- Dealing with electronic reservation systems
6Fundamentals of Hotel Hospitality
- Hospitality and welcome etiquette
- Professional appearance and behavior
- Teamwork spirit
7Safety and Occupational Health
- Safety procedures in hotel facilities
- Occupational health and cleanliness
- Dealing with emergency cases
8Tourism and Hotel Marketing
- Fundamentals of tourism marketing
- Promoting tourism facilities
- Role of digital platforms in marketing
Workers in Hotels and Resorts
Workers in Travel Agencies
Workers in the Hospitality Sector
Those Seeking to Enter the Tourism and Hospitality Field
